Privacy
Policy.

Responsible business

Incredible Homes is responsible for the personal information collected through this website and the project-enquiry tools. This policy explains how we handle that information in connection with our website and project conversations.

For privacy questions, access or correction requests, contact info@incrediblehomes.com.au or call +61 406 519 500.

Information we collect

Depending on how you use the website, we may collect your name, email address, phone number, suburb or site details, project type, requirements, budget or timing guideposts, notes and files you choose to upload. Design Your Home also stores the concept brief, selected layout, edits and revision history connected with your enquiry.

Draft details are kept in your browser until submission. We do not ask you to include sensitive personal, financial or medical information in a general enquiry.

Why we use it

We use this information to respond to your enquiry, understand and discuss your project, connect your enquiry to the relevant customer, property and design records, provide requested follow-up, and keep an accurate history of submitted design revisions.

Project-enquiry consent is not marketing consent. We do not treat submission of an enquiry as permission to send unrelated marketing.

Storage, overseas processing and disclosure

Submitted information and selected plans are stored in access-controlled business systems and private document storage used to operate the website, enquiry workflow and office CRM. The verified Incredible Homes production Supabase project is hosted in Singapore, so submitted information and selected plans may be processed or stored overseas in Singapore when those Supabase services are used.

Access is limited to people and service providers who need it to operate, secure or respond to the project workflow. We do not create public file links for uploaded plans. We do not sell personal information.

Retention

We keep information for as long as it is needed for the project-enquiry and related business workflow, or as otherwise required for the relevant operational purpose. The appropriate period can vary by record type, so this policy does not state a fixed retention period.

Access and correction

You may ask what personal information we hold about you or request a correction. Contact info@incrediblehomes.com.au or call +61 406 519 500 with enough information for us to identify the enquiry. We may need to verify your identity before responding.

Questions or concerns

For a privacy question or concern, contact info@incrediblehomes.com.au or call +61 406 519 500. We will review the concern and respond through the appropriate process. If you remain concerned, you may contact the Office of the Australian Information Commissioner.